Delivery & Return Policy
At Taw9eel.com & Tawseel eCommerce Group believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
Return & Exchange Policy
- You have the right to return or exchange items purchased from Taw9eel.com, a division of Tawseel General Trading W.L.L. within 14 days from purchase under the following conditions:
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on Taw9eel.com.
- Returned items must be in their original packaging with all its original content, including, but not limited to, accessories, manuals and/or digital content.
- Returned items (unless defective, fake or fiddle) must be in resalable condition.
- Food (unless expired at time of delivery) and personal products such as, but not limited to, swimwear, underwear, newspapers, magazines, shaving equipment and hygiene products are not eligible for returns or exchanges.
How to Process your Return or Exchange
- If you would like to return or exchange an eligible item within 48 hours of purchase, you can contact our customer service center and we will arrange for pickup from your address stated in your invoice. When we collect your item, please provide us with the original invoice at time of purchase.
- If you would like to return or exchange an eligible item after 48 hours of your purchase, please return the item with the original invoice to Warsha.com (our authorized service center) at one of their following locations:
- Shuwaikh, Industrial Zone, iCity Building, Behind Al Seyassah Building.
- Only items that specify a warranty provider and a warranty time frame on the item's product page at time of purchase are eligible for warranty.
- Warranties do not cover faults caused by misuse, physical damage, water damage, software viruses or the use of operating systems, programs or accessories that are not genuine and/or not approved by manufacturer.
- To benefit from any existing warranty, please provide the original invoice to the specified service center detailed below.
- If you were not satisfied with the response of any of the service centers, please get in touch with us and we will make sure you get the treatment you deserve.
- Taw9eel.com ships orders in Kuwait by Company's own delivery network and, from time to time, we will use 3rd party logistics partners.
- Orders are delivered according to the delivery method you choose when you place the order from (Standard delivery within 5 hours, Express delivery within 2 hours & scheduled delivery in Kuwait).
- Once you have received the order, we will provide you the order invoice, and it will be a confirmation that you have received all items purchased in the order.
- If you are not present at the specified delivery address, we can deliver the order to any person at the specified address and receiving the order will be a confirmation that you have received all items purchased in the order.
- If we reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within a period of 30 days after the date of purchase.
How to Contact Us
We are available to serve you and reply to your queries everyday including holidays from 8 am to 8 pm. Here is how you can contact us:
Phone: +965 1821010
Instagram : @Taw9eel
WhatsApp : +965 1821010